If you're struggling to pair your new Smart Devices, check out our Frequently
Asked Questions.
I can’t connect my Smart Sensor or Smart Plug to my Wi-Fi network?
The main reason this happens is because you’ve entered the wrong Wi-Fi password, or have chosen the wrong Wi-Fi network.
Another common mistake is trying to connect your device to a 5 GHz network. Our devices are only compatible on 2.4 GHz networks.
How can I tell if I’ve got the wrong Wi-Fi password?
The easiest way is to turn your phone or tablet onto "Airplane Mode” then tap the network you’re connecting to, and forget the network. This will force you to enter your password to gain access to your Wi-Fi. If you don’t connect, then you have the wrong password. You will have to contact your Internet Service Provider or the person that set up your router.
How can I tell if my network is 2.4 GHz vs. 5 GHz?
On PC Desktop: Open your networks panel from your taskbar (click the WiFi icon in the bottom right). Click on “Properties” of your WiFi network. In the new window that opens, scroll all the way down to “Properties”. “Network Band” will either say 2.4GHz or 5GHz.
On Mac Desktop: To check your frequency, click on the Wi-Fi icon in the top nav bar while holding down the Option/Alt key. This will give you a bunch of information on your Wi-Fi including the channel your Wi-Fi is using right now.
Will I get a warning that my Smart Sensor’s batteries are running low?
Yes, we have an alert in the settings of your sensor that will alert you when it is time to change the batteries. We also sell rechargeable batteries for your convenience. Buy here…
Will my electronic device that is attached to my Smart Plug work if the Wi-Fi is down?
Yes. You can manually turn on your device regardless of the state of the plug.
Will I get a warning if I accidentally turn off the device attached to my Smart Plug?
Yes. We have a pop-up screen that will alert you if you turn off the device attached through the app. This will keep you from mistakingly turning the power off to the device.
What if the Smart Sensor is tampered with, broken or is disattached?
The App will automatically alert you if the Sensor is not working.
Will the Smart Plug alert me if the power goes out at the property?
Yes, if your “Relay Switch” is toggled on, you will be notified almost immediately and you can take steps to make sure your loved one is safe.
What if I'm still struggling to set timers, etc on the Smart Sensor or Smart Plug?
You may want to clear your cache in the App. To do this, tap "Me" in the bottom right corner of the screen. Then tap the gear symbol in top right corner of the screen. The last option at the bottom of the list is "Clear Cache," tap it. This should clear up any issues you're experiencing.
Please feel free to email us with any questions not answered above and we would be happy to help. Contact Us here…